Is AI in grant management software safe under GDPR?

It depends on what data the AI processes, where, and what controls you have. For Flexigrant’s AI Due Diligence Checker, the AI step runs on Azure OpenAI in the EU, uses only the organisation name and numbers you type, is not used for training, and can be restricted by role or switched off. Your own assessment makes the final call.

Does Flexigrant send our grant data to the AI?

No. The only data used from Flexigrant is the organisation name and registration numbers your user types into the checker. Application forms, applicant contact details, grant records and documents are not sent.

Where is the AI processing carried out?

The AI step is processed in the EU, on Azure OpenAI. Flexigrant does not claim UK processing for the AI step. Your Flexigrant data itself is not sent to the AI step at all.

Is our data used to train the AI model?

No. Data sent to Azure OpenAI by the checker is not used to train the models. Microsoft’s abuse monitoring may store a sample of a flagged request for review; for the checker, that would be an organisation name and its registration numbers.

What is Microsoft abuse monitoring?

It is a check Microsoft runs on Azure OpenAI to detect misuse of the service. If a request is flagged, Microsoft may store a sample of it for review. The checker sends only organisation names and registration numbers, so that is what any stored sample would contain.

Can we restrict who uses the AI Due Diligence Checker?

Yes. By default it is available to users of the Manage Grants menu. A dedicated role limits it to the users you choose. Ask Flexigrant support to enable the role through a support ticket, then assign it to your due diligence team.

Can we switch the AI Due Diligence Checker off?

Yes. A tenant setting switches the checker off for every user in your organisation, and nothing is sent to Azure OpenAI while it is off. Request it through a support ticket, and request it back on the same way.

Grant Management Services

Professional Services

A dedicated project manager takes you from kickoff to go live in 13 weeks: implementation, onboarding, training, and configuration review, with your IT team involved throughout.

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Managed Services

A UK support team in your timezone answers quickly and knows grant-making, so issues get resolved before they slow your programmes down.

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Integrations and APIs

Data migration, daily replication, the Flexigrant Grants API and Finance API, and single sign-on keep your systems talking to each other.

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Implementation and configuration

We build your first programme with you, then hand your team the keys.

Response times

Fast, reliable answers from people who know your setup, so downtime stays rare and short.

Manual data entry and duplication

Our integrations move data between systems automatically, cutting errors and rekeying.

Training and support

Hands-on training built around your programmes, so your team starts confident on day one.

Resolving complex issues

Experienced specialists take on the technical problems and explain the fix in plain words.

System interoperability

We connect Flexigrant to your finance and reporting systems, so everyone works from the same figures.

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