We take pride in the help and guidance we offer
Our team is committed to personal involvement in what we do for our customers
We work closely with your stakeholders — including your IT teams — as specific requirements emerge; implementation, onboarding/training, and configuration review.
The engagement process and what to expect
The flexigrant team brings personal care and attention to every customer engagement.
Collaborate
We work closely with your stakeholders — including your IT teams as specific requirements emerge.
Commit
We commit to getting the solution set up the way that works for you, ensuring success based on your criteria and meeting with easy, well-informed, and enthusiastic user adoption.
Confirm
By ensuring that flexigrant works for you in the manner best aligned for the activities, workflows, data requirements, and goals of your organisation. We deliver a pragmatic solution combined with technology vision that adds value and removes barriers to the way our customers’ organisations work.
Implementation
Onboarding and training
Configuration review
Implementation
Onboarding and training
Configuration review
Implementation
From discovery to go-live we guide your team through every step of the implementation process, which typically takes 13 weeks. Your implementation consultant will work in partnership with you to configure flexigrant to meet your needs and support your processes.
Getting you ready: Success foundations
From discovery to go-live we guide your team through every step of the implementation process, which typically takes 13 weeks. Your implementation consultant will work in partnership with you to configure flexigrant to meet your needs and support your processes.
- Partnering: Prior to ‘go-live’, the process includes discovery, configuration, and user familiarisation training, designed to enable you and your organisation to be confident in using flexigrant.
- Empowering: An ongoing dialogue between your teams and ours gives you the chance to ask any questions, explore any of the features you’ve chosen to deploy, and establish the relationship between us that will be your reassurance that we’re there for you when needed.
- Trusting: Once you’re up and running, the flexigrant Community allows you to access an extensive library of resources and assets, including the ability to connect with your peers.
DISCOVERY
Pragmatic/light touch agile planning; a shared effort to pin down requisite outcomes
IMPLEMENTATION PLANNING
Creation of easy-to-follow plan focussing on full team inclusion and setting groundwork for adoption
IMPLEMENTATION
With plan approved, implementation begins; if data migration required then data integrity reviewed
CONFIGURATION REVIEW & UA TESTING
Iterative adaptation to your needs depending on user feedback
USER ADOPTION
Comprehensive training to empower users
Ensuring and supporting your success
Our Customer Success team will give you all the details you need to know about your solution, guiding you through the Support Portal, Account Management, and the service levels you will receive as part of the flexigrant family.
The team will support you into the future, helping you to take full advantage of flexigrant in ensuring smoother workflows, greater insights from your data, and exploring the platform’s deeper functionally as it becomes appropriate for you.
ONBOARDING AND TRAINING
Our onboarding process includes flexigrant training to ensure your team is ready to start working with the software from Day One and is delivered by a member of the flexigrant team.
Configuration Review
Improve processes
Manage risk
Maximise value
The flexigrant Configuration review assesses how you are currently utilising flexigrant, such as the features you are using and how your grant scheme’s forms and processes have been configured. We evaluate how effectively you are using flexigrant, and whether there are areas that could be improved.
We also review any pain points you may have identified and assess any staff training requirements. Following the review, we present a summary of our findings and recommendations on possible improvements you can make to flexigrant, to alleviate and mitigate any issues identified.
